Remote Support System Requirements

Supported Operating Systems:

Windows

  • Windows 2000 - Windows 8
  • Windows Server 2003 - 2012
  • 32- and 64-bit operating systems

Apple

  • Mac OS X 10.5 Leopard
  • Mac OS X 10.6 Snow Leopard
  • Mac OS X 10.7 Lion
  • Mac OS X 10.8 Mountain Lion

Linux

  • Ubuntu
  • OpenSUSE
  • Fedora
  • Red Hat Enterprise
  • CentOS
  • Most Others

Supported Android devices
ScreenConnect, our remote support application, provides full remote support for Android tablets and phones manufactured by Samsung. Technicians can view and control the device screen, chat with the customer, and access system information.
Customers who join a ScreenConnect session from their Samsung device will be directed to install the ScreenConnect for Samsung app from the Play Store.
Technicians Can:

  • Assist users with new apps
  • Terminate processes
  • Setup email accounts
  • Configure Wi-Fi settings
  • Troubleshoot issues

Non-Samsung Devices
While Samsung provides the most comprehensive access for ScreenConnect other devices can also be supported. Once connected to the session, technicians can chat with customers and access screen captures from the camera-roll to see the device.